| | (a) | (b) | (c) |
1. | I am achieving my financial goals for my company. | | | |
2. | I have very good success at finding and hiring capable employees. | | | |
3. | Little competition exists in our market. | | | |
4. | I give my credit collection staff a rating of 8 out of 10 or better. | | | |
5. | In terms of what we deliver to our customers, we are technically the best. | | | |
6. | I have a regular check on the quality of my product/service. | | | |
7. | We use surveys when going after new business. | | | |
8. | I often feel guilty about not spending more time with my family. | | | |
9. | Owners and managers should give unexpected bonuses to keep employees on their toes instead of having a routine system of bonuses. | | | |
10. | I believe that people can be helped. | | | |
11. | There has been a downtrend in our profitability over the past 12 months. | | | |
12. | Employees often dont understand how their jobs affect others in the company. | | | |
13. | The on-going needs of our customers are well defined and used for in-creasing sales to them. | | | |
14. | Customers often complain about errors in their accounts. | | | |
15. | What we deliver to our customers is normally on time and better than they expected. | | | |
16. | I use customer complaints as a means to improve the business. | | | |
17. | We keep a record of new clients and know how effective our promotion is. | | | |
18. | There are influences outside my business that demand my attention right now. | | | |
19. | It is only natural for labor and management to be mistrustful of each other. | | | |
20. | There is something missing in my life. | | | |
21. | We have cash flow problems that need to be resolved. | | | |
22. | Newly hired employees in my business are quickly trained and soon functioning well at their jobs. | | | |
23. | Our promotional materials effectively produce repeat business. | | | |
24. | I am kept waiting for up-to-date figures on Accounts Receivable. | | | |
25. | If I had better equipment, I could produce a better product/service for my customers. | | | |
26. | My staffs know theyre good, I dont need to praise them. | | | |
27. | We have effective and proven programs for generating new sales. | | | |
28. | Theres quite a bit of stress in my life. | | | |
29. | Trying to define and measure the results produced by each employee would be a waste of time. | | | |
30. | There are other things that I think I should be doing with my company. | | | |
31. | We have a potential legal situation which could be financially troublesome. | | | |
32. | I often find myself solving problems that others (managers or employees) should handle. | | | |
33. | We do not have a regular communication going out to our regular customers. | | | |
34. | My company has an excellent credit rating- | | | |
35. | My sales department frequently complains about deliveries. | | | |
36. | My business has no call for "correction programs." | | | |
37. | Our company is getting positive exposure from newspaper articles, free publicity, etc. | | | |
38. | Im concerned about my health at times. | | | |
39. | Teamwork inhibits creativity. | | | |
40. | There are some problems in my business for which I have no solutions. | | | |
41. | The amount of debt that my company is carrying is a problem or a potential problem. | | | |
42. | I could get more work done each day if I had fewer interruptions. | | | |
43. | We do special promotions, which are available only to our existing customers. | | | |
44. | Payroll is always done on time. | | | |
45. | I havent yet trained anyone to manage and care for the production/service area as well as I do it myself. | | | |
46. | We keep and use the staff suggestion box (or a similar system). | | | |
47. | I have at least one employee whose sole job is to develop new business. | | | |
48. | There are too many accidents/mistakes in my life. | | | |
49. | A good policy in business would be to cut every corner possible in order to increase profit margins. | | | |
50. | I intend to find a way to be more effective. | | | |
51. | The long-term profitability of my company is in an uptrend. | | | |
52. | Communication within my company flows smoothly and quickly to the right person with no misunderstandings. | | | |
53. | Our average sale per customer is increasing. | | | |
54. | Tax payments are usually on the late side. | | | |
55. | Quality of service tends to collapse when I am away from the area for any extended period of time. | | | |
56. | Our staff training system is an on-going affair. | | | |
57. | We dont expect much return from our promotional campaigns. | | | |
58. | I have one or more physical problems. | | | |
59. | Most people dont want to work, and do so only because of economic necessity. | | | |
60. | Im looking for help to improve conditions. | | | |
61. | My gross sales have expanded for the last two years. | | | |
62. | I have a reward system for employees who do more than their share. | | | |
63. | We are losing business because of inadequate follow-up of existing customers. | | | |
64. | I can lay my hands on all financial statements at short notice. | | | |
65. | My production staff takes pride in pleasing the customer. | | | |
66. | I have several people in training at this time to take over positions senior to those they now hold. | | | |
67. | Generating new business is not an essential part of our sales forecasts. | | | |
68. | Others have influenced me in making decisions that I later regretted. | | | |
69. | Expansion isnt always desirable. | | | |
70. | There is something that I need to change or things will worsen. | | | |
71. | There is an external factor, which is a threat to the viability of the company. | | | |
72. | I sometimes wonder how productive some of my employees really are. | | | |
73. | We have a complete database of past and present customers. | | | |
74. | I would like to receive the financial reports more quickly. | | | |
75. | I sometimes cringe and want to hide when my employees are speaking to customers. | | | |
76. | We get along very nicely without any staff training. | | | |
77. | Public Relations are an essential part of our marketing. | | | |
78. | I sometimes experience periods of worry and depression. | | | |
79. | Most problems between people can be resolved with communication. | | | |
80. | Most things that claim to help people actually do more harm than good. | | | |
81. | My company is dependent on additional external funding (debt or equity) for continued survival. | | | |
82. | I keep graphs of all the key statistics of my company. | | | |
83. | We have a very loyal and expanding customer base. | | | |
84. | The fixed assets inventory is complete and up-to-date. | | | |
85. | There is excellent coordination of finance, supplies, personnel logistics, etc. in my business. | | | |
86. | We apply the principle of quality control to our entire organization. | | | |
87. | I keep separate records of new business and repeat business. | | | |
88. | The rewards of operating my business far outweigh the difficulties. | | | |
89. | A good leader would not hesitate to sacrifice an individual for the good of the group. | | | |
90. | There isnt anything someone else could tell me that would help me run my business better. | | | |
91. | My companys cash position is better than it was a year ago. | | | |
92. | Overall, morale in my company is very high. | | | |
93. | 50% or more of our business comes from one customer. | | | |
94. | I know where the money is going before it gets spent. | | | |
95. | If we did a survey of our customers, at least 90% of them would say that they were satisfied with what we delivered. | | | |
96. | I have a statistic, which measures the effectiveness of our Quality Control. | | | |
97. | We get new business from referrals from existing customers. | | | |
98. | Someone or something else is responsible for the condition my company is in. | | | |
99. | A good executive would rather earn money than borrow it. | | | |
100. | I continually look for ways to improve my company and myself. | | | |